Refund policy

We offer a 30-day return policy. If you change your mind, you have 30 days from the day you receive your order to request a return.

What we can accept
To be eligible for a refund, your item must be unopened, with the seal or tamper band intact, and in its original packaging. You will also need your receipt or proof of purchase. We inspect every return when it arrives, and items with a broken or missing seal cannot be refunded. This is a food safety measure: once a bottle has been opened we cannot resell it.

How to start a return
Email us at info@originhealth.co.nz with your order number and the reason for the return. We will confirm eligibility and give you the return address and instructions. For change-of-mind returns, you pay the return shipping. Please pack items well, as we cannot refund products that arrive damaged. Items sent back without contacting us first will not be accepted.

Damaged, faulty or incorrect orders
Please inspect your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, contact us straight away and we will make it right at no cost to you, with a replacement or a full refund including shipping. Your rights under the Consumer Guarantees Act are not affected by this policy.

Refunds
Once we have received and inspected your return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Banks and card providers can take a few extra days to post the refund. If more than 15 business days have passed since your return was approved, contact us at info@originhealth.co.nz.

Exchanges
The fastest way to swap an item is to return the one you have and place a new order for the one you want once your return is accepted.

Non-returnable items
We cannot accept returns of opened products, gift cards, or sale items. If you are unsure whether your item qualifies, get in touch before sending anything back.